Privacy
Policy.

1Information We Collect

We collect information you provide directly when you request a quote, book a service, schedule a site visit, or contact us through any form on our website or via text message. This may include:

• Full name and property address
• Phone number and email address
• Details about your project - stone type, surface area, and scope of work
• Preferred appointment times and communication preferences
• Messages sent to us via SMS/text when you opt in to text communications

We may also collect basic technical data automatically - such as your browser type, device, IP address, and pages visited - to help us understand how our website is being used and improve your experience.

2How We Use Your Information

The information we collect is used solely to deliver the stone fabrication and installation services you've requested and to communicate with you throughout the process. Specifically, we use your information to:

• Schedule your free in-home or showroom visit and confirm appointments
• Prepare accurate, transparent estimates tailored to your project
• Coordinate fabrication and installation with our team
• Send service updates, appointment reminders, and follow-up communications by phone, email, or text (if opted in)
• Process payments and maintain accurate service records
• Improve our website experience based on general usage patterns

We do not use your information for any purpose unrelated to the service relationship you've initiated with us.

3Data Protection

Protecting your personal information is a core responsibility we take seriously. We implement commercially reasonable security measures to guard against unauthorized access, alteration, or disclosure of your data.

We do not sell, trade, rent, or otherwise transfer your personally identifiable information to third parties for marketing or commercial purposes - ever.

We may share your information only with trusted service partners who assist us in fulfilling your project - such as scheduling platforms, payment processors, or our CRM provider - and only to the extent necessary to complete your service. These partners are required to keep your information confidential.

We may also disclose information when required by law or to protect the rights and safety of Fabulous Granite and Marble LLC, our clients, or others.

4SMS & Text Messaging

Fabulous Granite and Marble LLC uses SMS (text message) communications to follow up on quote requests, confirm appointments, and keep you updated on your project - where you have opted in to receive such messages.

By submitting your phone number through our website contact form or quote request form, you expressly consent to receive SMS text messages from Fabulous Granite and Marble LLC related to your service inquiry, appointment scheduling, and project updates.

• Message frequency: Varies based on your project and communication needs. You may receive messages to confirm appointments, share estimates, or follow up on your inquiry.
• Message and data rates may apply depending on your mobile carrier plan.
• To opt out: Reply STOP to any text message at any time to unsubscribe. You will receive one final confirmation and will not receive further texts.
• To opt back in: Reply START or contact us directly at (281) 306-5058.
• For help: Reply HELP to any message or contact us at [email protected].

We do not share your mobile number with third parties for their own marketing purposes. SMS opt-in data and consent are not shared with any outside parties.

Our SMS program operates in compliance with the CTIA Messaging Principles, applicable carrier guidelines, and A2P 10DLC registration requirements.

5Cookies

Our website may use cookies - small data files stored on your device - to enhance your browsing experience and help us understand how visitors interact with our site. Cookies allow us to remember preferences and improve performance.

The cookies we use are limited to basic functionality and analytics. We do not use cookies to track your activity across other websites or to build advertising profiles.

You can choose to disable cookies at any time through your browser settings. Disabling cookies may affect certain features of our website. Refer to your browser's help documentation for instructions.

6Third-Party Links

Our website may contain links to external websites - including review platforms, payment processors, social media profiles, and scheduling tools - for your convenience and reference.

Fabulous Granite and Marble LLC is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policy of any external site you visit before providing personal information. Once you leave our website, this Privacy Policy no longer applies.

7Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If we make material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify active clients directly.

8Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through any of the following: